Patient Feedback

Our Practice strives to provide a quality service.

It is important to ensure that we continually improve the way we deliver our services. To do this well, we ask that you feel free to provide feedback. Please speak to a member of our team if you have suggestions or feedback.

If you have any suggestions, concerns, complaints or compliments, we encourage you to either:

• Speak directly with your Doctor, a member of the practice team, the Practice Manager, or the Business Manager /Director
• Email doctors@yfp.com.au (Attention Practice Manager) with your feedback, or
• Provide feedback via our website Feedback Form.

Your opinions are important to us, and we take all concerns and suggestions seriously.

Contact Details

• Yeppoon Family Practice –  Tracy Kilday, Practice Manger    4913 9300
• The Family Practice (Emu Park) – Katherine Green, Practice Manger   4913 8100
• Complete Skin Solutions –  Kristy Young, Practice Manager   4928 9495
• Business Manager / Director – Julie Thomson   4913 9300

Office of Health Ombudsman

If you feel your complaint has not been resolved, you may like to contact the Office of the Health Ombudsman, via phone 13 36 46  or email info@oho.qld.gov.au or directly via the website https://www.oho.qld.gov.au/