Zero Tolerance for Aggressive Behavior

At our practice, we are committed to creating a safe and respectful environment for everyone. We take any form of abuse, violence, or aggression towards our practice team, doctors, nurses, or other patients very seriously.

We have a ZERO TOLERANCE policy for verbal, physical, or aggressive behavior. Our team has the right to provide care without fear of abuse or violence. Mutual respect between patients and staff is essential to ensure we can deliver the best possible care. Dealing with abusive or aggressive behavior takes time and resources away from caring for you and others.

While we understand that illness and stress can sometimes affect behavior, any form of aggression will not be tolerated. In such cases:

• Offenders will be required to leave the practice.
• Care will be transferred to another provider.
• In extreme circumstances, refusal to leave may result in police intervention.

Unacceptable Behaviors

To maintain good relations and ensure a safe environment, we ask all patients to refrain from the following behaviors:

• Using offensive language or swearing at staff.
• Yelling or using a raised voice in anger.
• Physical violence such as pushing, shoving, or any aggressive act.
• Verbal abuse or insults towards staff or patients.
• Racial abuse or sexual harassment in any form.
• Unrealistic demands that create undue stress for staff.
• Causing damage to the practice or theft of property.
• Fraudulent behavior, including obtaining drugs or services dishonestly.

We strive to be polite, helpful, and sensitive to all individual needs and circumstances, and we ask that you treat your GPs, nurses, and staff with the same courtesy and respect. By working together in a positive and respectful manner, we can provide the best care for all.